We dispatch orders within 2-5 business days. Please note during peak periods, it might take up to 10 business days. We are shipping worldwide with a couple of exceptions.*

Our courier partners for international shipments are DHL and UPS. International deliveries take 3-5 working days once your order is dispatched.

*Please note that as a stand against the invasion of Ukraine we take no further orders from and discontinued shipping to the Russian Federation. At the moment, we're also unable to ship to China.

Vis maior

Although we use all reasonable efforts to ensure that your order is delivered within a specified time period, some parcels may experience shipping delays. We cannot accept responsibility for late deliveries due to circumstances outside of our control, but our customer service team will do our best to inform you of any unexpected delays, should that be the case. If you have problems with tracking your order, please contact the Customer Service Team via our support e-mail: hello@nanasstore.eu

Most of our orders are shipped 2-5 business days from purchase pending availability and credit verification but please note that in peak period it might take up to 10 working days to dispatch your order. Once your order is dispatched, we estimate you will receive your order within 5-7 business days of its dispatch date. If you need your item(s) sooner (i.e happen to order a product for a specific event or occasion) do feel free to drop us an email to hello@nanasstore.eu and we'll happily assist you further about expected delivery time. 

We are unable to ship to PO Boxes and military addresses. We are not responsible for packages once they have been scanned and delivered.

We aim to dispatch orders within 5-10 working days and as per our courier partners for US & EU shipments, DHL & UPS, deliveries take 3-5 working days once your order is dispatched. Our prices listed on the website include taxes and customs for US, UK, CA & EU orders. 

Free Shipping on orders 350 EUR and above.

Worldwide shipping is available.*

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Our items are shipped directly from Budapest, Hungary (EU) where all of our products are manufactured. Our courier partner for international shipments is DHL. 

We dispatch orders within 2-5 business days. Please note during peak periods, it might take up to 10 business days.

Our courier partner for international shipments is DHL, and international deliveries take 3-5 working days once your order is dispatched.

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*Please note that as a stand against the invasion of Ukraine we take no further orders from and discontinued shipping to the Russian Federation.

If you need to place an order for rush shipment please contact us at hello@nanasstore.eu  If for any reason your order is to be delayed or cancelled - due to stock, payment or otherwise - we will contact you via email.

We provide free international shipping on orders 350 USD and above, except for orders from China.

We don't dispatch orders on Saturdays and Sundays, and bank holidays of Hungary, which are: January 1, March 15, Good Friday, Easter Monday, May 1, Whit Monday, August 20, October 23, November 1, December 25-26. We do not ship to P.O. box addresses

*Please note that as a stand against the invasion of Ukraine we take no further orders from and discontinued shipping to the Russian Federation.

FREE SHIPPING ON ORDERS 250 EUR AND ABOVE*

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HU / DOMESTIC

GLS tracked shipment: 950 HUF

Hungarian Post Service options:

• For delivery to a parcel terminal, Posta Pont or post office: HUF 990 gross per item.
• For delivery at home: 0-10 kg: HUF 1,990 gross per item
• For delivery at home: 10-20 kg: HUF 2,990 gross per item
• For delivery at home: 20-40 kg: HUF 5,990 gross per item

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Within the EU + UK & Switzerland: 15 EUR

USA & Canada 30 USD 

Australia & New Zealand, Japan, Hong Kong: 40 USD

Rest of the World**: 50 USD

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*Please note that we are currently unable to offer Free Shipping to China

**Please note that as a stand against the invasion of Ukraine we take no further orders from and discontinued shipping to the Russian Federation.

USA & EU:

Our prices listed on the website include taxes and customs.

International orders:

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country. 

Once you’ve received your shipping confirmation email you can click the the link under your tracking number to see the status of your order. It may take 24 hours for tracking updates to appear.

For non-EU shipment please follow this link to track your order with DHL or this link for orders sent with UPS.

For detailed information on returns and exchanges, please see our Returns & Exchange Policy. The Shipping & Return Policy forms an integral part of the General Terms and Conditions of Nana's Fashion Korlátolt Felelősségű Társaság (NANA'S FASHION Ltd.) (“Nana's” or “we”). By purchasing our goods and/or using our services, you accept this Shipping & Return Policy. Please read this Shipping & Return Policy carefully. The terms used here, unless otherwise defined, have the same meaning as in the General Terms and Conditions.